Privacy Policy

Last Updated: September 28, 2026

1. Introduction

SolSnazycat respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how SolSnazycat (“we,” “us,” or “our”) collects, uses, discloses, protects, and retains personal information when you visit solsnazycat.ca, create an account, place an order, contact us, or otherwise interact with our online store.

SolSnazycat operates from British Columbia, Canada. Our handling of personal information is subject to applicable privacy legislation, including British Columbia’s Personal Information Protection Act (PIPA). The federal Personal Information Protection and Electronic Documents Act (PIPEDA) may also apply to personal information involved in interprovincial or international commercial transactions.

2. Information We Collect

Depending on how you interact with SolSnazycat, we may collect information including:

Contact Information

• Name
• Email address
• Telephone number, when provided
• Billing and shipping addresses

Order and Account Information

• Products ordered
• Order numbers
• Purchase history
• Order status
• Shipping and delivery information
• Customer account information
• Returns, refunds, replacements, and customer-service history

Payment Information

Payments may be processed by third-party payment providers such as Stripe, PayPal, or WooPayments, where enabled.

Full payment-card numbers are generally collected and processed directly by the applicable payment provider rather than stored by SolSnazycat.

We may receive limited payment information such as:

• Payment status
• Transaction identifiers
• Payment method type
• Card brand
• Last four digits of a card, where provided by the processor
• Fraud or risk information relevant to the transaction

Communications

When you contact us, we may retain information such as:

• Emails and other correspondence
• Contact-form submissions
• Customer-support requests
• Information and photographs supplied in connection with returns, damaged products, or other order issues

Automatically Collected Information

When you use our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referral information
• Date and time of access
• Cookie and similar technology information
• Security and fraud-prevention information

3. How We Use Personal Information

We may use personal information for reasonable business purposes including:

• Processing and fulfilling orders
• Processing payments
• Providing shipping and tracking information
• Communicating about purchases
• Processing returns, refunds, and replacements
• Providing customer support
• Managing customer accounts
• Detecting and preventing fraud, abuse, spam, and security threats
• Maintaining and improving the website
• Diagnosing technical problems
• Maintaining accounting, transaction, and tax records
• Complying with legal and regulatory requirements
• Sending marketing communications where you have consented or where otherwise permitted by law

We limit the collection, use, and disclosure of personal information to purposes that are reasonable and appropriate in the circumstances.

4. Consent

Where consent is required, we seek consent appropriate to the nature and sensitivity of the personal information and the purpose for which it is being collected, used, or disclosed.

In some circumstances, consent may be implied by your actions. For example, when you place an order and provide a shipping address, we may use and disclose that information as reasonably necessary to fulfill and deliver the order.

You may withdraw consent where permitted by law, although doing so may prevent us from providing certain services.

5. How We Share Personal Information

We may disclose personal information to service providers when reasonably necessary to operate our store or provide the services you request.

These may include:

Payment Providers

Payment processors such as Stripe, PayPal, or WooPayments may receive payment, billing, transaction, device, or fraud-prevention information.

Fulfillment Suppliers

Some SolSnazycat products are fulfilled by third-party suppliers. Information such as your name, shipping address, telephone number where required, and ordered products may be provided to the supplier or fulfillment provider so the order can be delivered.

Shipping and Delivery Providers

Carriers and postal services may receive information required to deliver and track your order.

Website Hosting and Technical Providers

Hosting, ecommerce, security, anti-spam, backup, email, and other technical-service providers may process information where necessary to provide their services to SolSnazycat.

Analytics and Website Services

We may use analytics and website-management services to understand website performance and visitor activity. Where non-essential cookies or similar technologies require consent, they are used according to your consent choices.

Professional and Legal Requirements

We may disclose information where reasonably necessary to:

• Comply with applicable law
• Respond to lawful requests from authorities
• Protect the rights, safety, or property of SolSnazycat, our customers, or others
• Prevent or investigate fraud or security incidents
• Obtain professional accounting, legal, or other business services

We do not sell or rent customer personal information to third parties for their own marketing purposes.

6. Cookies and Similar Technologies

SolSnazycat uses cookies and similar technologies for purposes such as:

• Maintaining shopping-cart and checkout functionality
• Remembering account sessions and preferences
• Protecting the website from fraud and abuse
• Measuring website performance
• Understanding how the website is used
• Supporting analytics or marketing features where enabled

Our cookie-consent system allows you to manage applicable non-essential cookie preferences.

Some cookies are necessary for the website, cart, checkout, security, or account features to operate and cannot reasonably be disabled through the consent controls.

You may also control cookies through your browser settings, although disabling essential cookies may prevent parts of the website from functioning correctly.

7. Security

We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information we handle.

These may include:

• HTTPS/TLS encryption for website traffic
• Access controls
• Account authentication and security measures
• Payment processing through established third-party payment providers
• Website security and anti-fraud measures
• Software and security updates
• Restricted access to customer information where appropriate

No online system can guarantee absolute security. If we become aware of a privacy or security incident, we will assess and respond to it in accordance with applicable legal requirements.

8. International Processing and Transfers

Some of our service providers, payment processors, suppliers, fulfillment providers, carriers, or technical systems may operate outside Canada.

As a result, personal information may be transferred to, stored in, or processed in another country.

Information processed outside Canada may be subject to the laws of the jurisdiction where it is processed and may be accessible to courts, law-enforcement agencies, or regulatory authorities in that jurisdiction according to applicable law.

SolSnazycat remains responsible for personal information under our control, including information handled on our behalf by service providers. BC PIPA expressly makes organizations responsible for personal information under their control even when it is not in their custody.

9. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by law.

Different information may have different retention periods.

For example:

• Order and transaction information may be retained to fulfill orders, process returns, provide customer support, and satisfy accounting and tax obligations.
• Customer-service correspondence may be retained while reasonably necessary to resolve inquiries and maintain appropriate business records.
• Marketing information may be retained until consent is withdrawn or the information is no longer required, subject to records needed to respect an unsubscribe request.
• Security records may be retained for a reasonable period for fraud prevention, investigation, and website protection.

Canadian tax and business records generally must be retained for six years from the end of the last tax year to which they relate, although longer periods can apply in particular circumstances.

When personal information is no longer reasonably required and there is no legal reason to retain it, we will securely delete it, destroy it, or remove identifying information where appropriate.

Customer accounts that have had no login, order, or other meaningful activity for 24 months or longer may be deactivated. Deactivation does not automatically delete the account holder’s order or transaction records.

You may request closure of your account and deletion of eligible personal information by contacting our Privacy Officer. We may retain information that is required or permitted for accounting, tax, fraud prevention, security, dispute resolution, contractual, warranty, or other legal purposes.

10. Access and Correction

Subject to applicable legal exceptions, you may request access to personal information about you that is under our control.

You may also ask us to correct an error or omission in your personal information.

British Columbia PIPA specifically provides rights to request access to personal information and to request correction of errors or omissions.

To submit a request, contact our Privacy Officer at:

info@mail.solsnazycat.ca

We may need to verify your identity before providing access to or changing personal information.

11. Marketing Communications

Where we send promotional email or other electronic marketing communications, we will do so in accordance with applicable Canadian law.

You may unsubscribe using the unsubscribe mechanism included in the communication or by contacting us.

Transactional communications relating to an order, payment, shipment, return, account, or customer-support matter are not marketing messages and may still be sent where necessary to provide the requested service.

12. Children’s Privacy

SolSnazycat is a general online retail store and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children for purposes unrelated to legitimate purchases or customer service.

If you believe that a child has provided personal information in circumstances where it should not have been collected, please contact our Privacy Officer.

13. Privacy Officer

British Columbia PIPA requires organizations to designate an individual responsible for privacy compliance and make that individual’s position or title and contact information available to the public.

For SolSnazycat:

Privacy Officer: Owner/Operator, SolSnazycat
Email: info@mail.solsnazycat.ca
Address: 208-3501 Centennial Dr, Vernon, B.C. V1T 2T8, Canada

Questions, privacy requests, concerns, and complaints regarding our handling of personal information should be directed to the Privacy Officer.

14. Privacy Complaints

If you have a concern about our privacy practices, please contact our Privacy Officer first so that we can review the matter.

Depending on the circumstances, you may also have the right to contact the appropriate Canadian privacy regulator, including the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada.

15. Third-Party Websites

Our website may contain links to independently operated third-party websites.

Their privacy practices are governed by their own policies, and SolSnazycat is not responsible for the privacy practices of websites we do not control.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology, or legal requirements.

When the policy is updated, the revised version will be posted on this page and the Last Updated date will be changed.

Material changes will be handled in accordance with applicable privacy requirements.

17. Contact Us

For questions about this Privacy Policy or SolSnazycat’s privacy practices:

SolSnazycat
Privacy Officer: Owner/Operator
Email: info@mail.solsnazycat.ca
Address: 208-3501 Centennial Dr, Vernon, B.C. V1T 2T8, Canada