Frequently Asked Questions

Orders are normally processed within 1–3 business days, excluding weekends and holidays. During unusually busy periods, including major holidays or sales events, processing may take up to 5 business days. For orders shipped to Canada, typical delivery is approximately 7–14 business days after processing. Delivery times are estimates and may vary by product, destination, carrier, fulfilment location, customs and other circumstances outside our control. Review our Shipping Policy for complete details.

The payment methods currently available for your location and order are displayed during checkout. Availability may vary by device, currency and payment provider.

International shipping availability depends on the product and destination. When international shipping is available, the applicable options, charges and available delivery information will be shown during checkout. Some products cannot be shipped to certain countries or regions because of carrier, import, product or supplier restrictions. Review our Shipping Policy for complete details.

If you need to request a change or cancellation, contact us as soon as possible through the Contact page or by email. Whether it can still be adjusted depends on the order’s processing status and the current fulfilment stage.

When tracking is available, it is shared with the shipment details or by email once your order is on its way. If you cannot locate it, check your inbox first and then contact us with your order number.

Tracking information may take 24–48 hours to begin showing movement, and some shipping services provide fewer updates while a shipment is in transit. If tracking shows no meaningful movement for 10 business days, contact us with your order number and we will investigate.

Returns and refunds are handled according to our Return/Refund Policy. Please review that page for eligibility, exclusions, condition requirements and how to start a request.

Please contact us promptly through the Contact page and include your order number plus photos if possible. We’ll help you follow the steps in the Return/Refund Policy.

Return shipping responsibility depends on the reason for the return and the current policy terms. Please review the Return/Refund Policy before sending anything back.

No. At this time, support is provided through the Contact page and our business email at info@mail.solsnazycat.ca.

Yes. SolSnazycat is a Canadian sole proprietorship and online retailer based in British Columbia, Canada.

SolSnazycat prioritises products identified by established suppliers as genuine or officially licensed when that documentation is available. We review the information provided by suppliers and product listings, but we do not make blanket guarantees beyond what is documented.

Inventory changes, so please visit the live Gaming Collectibles category to see the current selection and franchises available.

Yes. You’re welcome to send product enquiries through the Contact page. We review requests individually, but we cannot guarantee future stock or listing.

Product origins and fulfilment locations may vary by product and supplier. We do not claim to personally test every item, and any safety, certification or compliance information depends on the product and the documentation available from the supplier or manufacturer.