Shipping Policy

Last Updated: August 21, 2026

At SolSnazycat, we want customers to have clear information about order processing, shipping, delivery estimates, tracking, delays, and other shipping-related matters.

Some SolSnazycat products are fulfilled by third-party suppliers and may be shipped directly to the customer. Products in the same order may occasionally arrive in separate packages.

1. Order Processing

Orders are normally processed within 1–3 business days, excluding weekends and holidays.

During unusually busy periods, including major holidays or sales events, processing may take up to 5 business days.

You will receive an order confirmation after your order is placed and a shipping notification when tracking information becomes available.

If you do not receive an expected order email, please check your spam or junk folder. You can also contact us at info@mail.solsnazycat.ca with your order number.

2. Estimated Delivery Times

For orders shipped to Canada, typical delivery is approximately:

7–14 business days after processing

Delivery times are estimates and may vary depending on the product, fulfillment location, carrier, destination, weather, customs processing, holidays, and other circumstances outside our direct control.

Where an estimated delivery or supply date is provided during checkout or in your order confirmation, that estimate applies to your particular order.

During peak periods, additional delivery time may be required.

3. International Shipping

International shipping availability depends on the product and destination.

If international shipping is available for your order, applicable shipping options, charges, and available delivery information will be provided during checkout.

Some products may not be available for shipment to certain countries or regions because of carrier restrictions, import regulations, product restrictions, or supplier limitations.

Customers are responsible for ensuring that products they order may legally be imported into their destination country.

4. Shipping Carriers

The carrier used for an order varies depending on the product, fulfillment location, shipping method, and destination.

Orders may be transported by international carriers and transferred to a local postal or courier service for final delivery.

Because carriers may change, SolSnazycat does not guarantee the use of a particular carrier unless specifically stated for an order.

5. Tracking Information

When tracking is available, you will receive tracking information after your order ships.

Tracking information may take 24–48 hours to begin showing movement after a tracking number is issued.

Some shipping services may provide fewer tracking updates while a shipment is in transit.

If tracking has shown no meaningful movement for 10 business days, contact us at info@mail.solsnazycat.ca with your order number and we will investigate.

6. Customs, Duties, and Import Charges

International orders may be subject to customs duties, import taxes, brokerage charges, or other government-imposed fees.

Where these charges cannot reasonably be determined by SolSnazycat in advance, they may be payable separately by the recipient as required by the destination country.

Applicable customs and import rules vary by country. Customers ordering internationally should review their local requirements before ordering.

Nothing in this section affects taxes or charges that SolSnazycat is legally required to collect at checkout.

7. Delayed, Lost, Damaged, or Incorrect Shipments

If an order appears to be significantly delayed, lost, damaged in transit, or delivered incorrectly, please contact us at info@mail.solsnazycat.ca.

For damaged or incorrect products, please contact us as soon as reasonably possible and preferably within 7 days of delivery. Include:

• Your order number
• A description of the problem
• Clear photographs where applicable

We will investigate the issue and, where appropriate, arrange a replacement or refund in accordance with our Refund and Return Policy.

8. Delivery Showing as Completed but Not Received

If tracking shows that your order was delivered but you cannot locate it:

• Check around the delivery location
• Check with other household members
• Check with neighbours, building management, concierge, or mailroom where applicable
• Allow a short period in case the carrier marked the shipment delivered before completing final delivery

If the package still cannot be located, contact us and we will assist with the carrier or fulfillment provider where possible.

9. Address Changes and Order Modifications

Please check your shipping address and order details carefully before completing checkout.

If you notice an error after ordering, contact info@mail.solsnazycat.ca as soon as possible.

We will attempt to make requested changes when possible, but changes cannot be guaranteed once an order has entered fulfillment or has shipped.

10. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We will generally attempt to accommodate cancellation requests received within 12 hours of purchase, but cancellation cannot be guaranteed once fulfillment or shipping has begun.

This voluntary 12-hour cancellation procedure does not limit any cancellation rights available under applicable consumer protection law.

11. PO Boxes and Rural Addresses

Shipping to PO Boxes or rural addresses may be available depending on the product and carrier.

Some carriers or products may have restrictions, and deliveries to rural or remote locations may take longer.

If a shipping method is unavailable for the address entered, checkout may require an alternative address or shipping option.

12. Returns

Returns are handled under our Refund and Return Policy.

Eligible voluntary returns may be requested within 30 days of delivery.

SolSnazycat does not offer general product exchanges. Defective, damaged, or incorrect products may qualify for a replacement or refund as described in the Refund and Return Policy.

Do not return a product until you have contacted us and received return instructions.

Refund and Return Policy:
https://solsnazycat.ca/refund-policy-solsnazycat/

13. Consumer Rights

Nothing in this Shipping Policy is intended to limit rights that customers may have under applicable consumer protection legislation.

For qualifying online purchases in British Columbia, consumers may have additional cancellation and refund rights if goods are not supplied within the timeframes required by law. BC’s current distance-sales rules also require online contracts to include delivery arrangements and, where applicable, a supply date.

14. Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping practices, fulfillment arrangements, carriers, or legal requirements.

The current version will be posted on this page with the updated Last Updated date.

15. Contact Us

For questions about shipping or delivery, contact:

SolSnazycat
Email: info@mail.solsnazycat.ca
Address: 208-3501 Centennial Dr, Vernon, B.C. V1T 2T8, Canada