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Refund and Return Policy

Last Updated: August 21, 2026

At SolSnazycat, we want you to be satisfied with your purchase. This Refund and Return Policy explains our voluntary return process, how we handle defective or damaged products, cancellations, replacements, and refunds.

Nothing in this policy limits any rights or remedies you may have under applicable Canadian consumer protection laws.

1. 30-Day Return Policy

We accept eligible returns requested within 30 days of delivery.

To qualify for a voluntary return:

  • The item must be unused and in the same condition in which it was received.
  • The item should be returned with its original packaging and included accessories, where applicable.
  • You must provide your order number or other proof of purchase.
  • The return must be requested within 30 days of delivery.

To start a return, contact us at info@mail.solsnazycat.ca before sending the item.

Do not send a return to an address without first receiving return instructions from SolSnazycat. Because some products may be fulfilled from different locations, we will provide the appropriate return address after your return request is approved.

2. Change-of-Mind Returns

If you change your mind about a purchase, you may request a return within 30 days of delivery, provided the product meets the eligibility requirements above.

For voluntary change-of-mind returns:

  • The customer is responsible for arranging and paying for return shipping.
  • A return label is not automatically provided.
  • Original shipping charges are non-refundable unless required by applicable law.
  • No restocking fee is charged.

We recommend using a trackable shipping method. SolSnazycat cannot be responsible for voluntary returns that are lost before reaching the designated return destination.

3. Defective, Damaged, or Incorrect Items

If an item arrives defective, damaged, or materially different from what you ordered, contact us as soon as possible and preferably within 7 days of delivery.

Please provide:

  • Your order number
  • A description of the problem
  • Clear photographs showing the damage, defect, or incorrect item when reasonably possible

After reviewing the issue, SolSnazycat may provide an appropriate replacement or refund.

For approved defective, damaged, or incorrect-item returns, SolSnazycat will provide return instructions and cover the reasonable cost of required return shipping.

4. Exchanges

SolSnazycat does not offer general product exchanges, including exchanges for a different colour, model, size, or other product based on customer preference.

If an item is defective, damaged, or incorrect, we may offer a replacement for the appropriate product when available.

If a suitable replacement is unavailable, a refund may be issued instead.

5. Non-Returnable Items

Certain products may not be eligible for voluntary returns, including:

  • Perishable goods
  • Items that cannot be returned for health, hygiene, or sanitary reasons once opened or used
  • Hazardous materials, flammable liquids, or gases
  • Gift cards
  • Downloadable or digital products once supplied, where permitted by law
  • Customized or personalized products
  • Products damaged through misuse, neglect, modification, or improper care after delivery

If you are unsure whether a product is eligible for return, contact us before sending it back.

Any exclusions in this section are subject to rights that cannot legally be excluded under applicable consumer protection law.

6. How to Start a Return

To request a return, email info@mail.solsnazycat.ca and include:

  • Your order number
  • The item or items you wish to return
  • The reason for the return
  • Photographs, if the product is defective, damaged, or incorrect

If the return is approved, we will provide the applicable return instructions and return address.

Do not return products without authorization, as sending a product to the wrong location may delay processing.

7. Refund Processing

After an eligible returned item is received and inspected, we will notify you whether the refund has been approved.

For ordinary voluntary returns, approved refunds will normally be processed to the original payment method within up to 10 business days after the returned item has been received and inspected.

Your bank, credit card issuer, PayPal, or other payment provider may require additional time to post the refund to your account after we process it.

Where consumer protection law requires a refund within a different period or under different conditions, the legally required timeframe and conditions will apply.

8. Late or Missing Refunds

If we have confirmed that a refund was processed but you have not received it:

  1. Check your bank or payment account again.
  2. Contact your credit card issuer, bank, PayPal, or other payment provider, as processing times may vary.
  3. If the refund still does not appear, contact us at info@mail.solsnazycat.ca with your order number.

We will review the transaction and assist where possible.

9. Order Cancellations

If you wish to cancel an order, contact us at info@mail.solsnazycat.ca as soon as possible.

We will generally attempt to accommodate cancellation requests made within 12 hours of purchase. However, because orders may be sent to our fulfillment partners quickly, we cannot guarantee that an order can be cancelled once processing or shipment has begun.

The 12-hour cancellation procedure does not limit any additional cancellation rights you may have under applicable consumer protection law.

For example, BC law provides additional cancellation rights for certain distance-sales contracts, including circumstances involving required contract information or goods that are not supplied within applicable time limits.

10. Consumer Protection Rights

Customers may have additional cancellation, return, refund, or other rights under the consumer protection laws applicable to their purchase.

For qualifying distance-sales contract cancellations under British Columbia law, different rules may apply to return instructions, return-shipping costs, deductions and refund timing. SolSnazycat will comply with those requirements where they apply. Current BC law, for example, requires the supplier to provide return instructions within 15 days after certain statutory cancellations, makes the supplier responsible for reasonable return costs, and requires refunds without deduction within the applicable statutory timeframe.

Nothing in this policy is intended to waive or restrict a consumer right that cannot legally be waived or restricted.

11. Changes to This Policy

We may update this Refund and Return Policy from time to time to reflect changes to our business practices, services, or legal requirements.

The current version will be posted on this page with its updated Last Updated date.

12. Contact Us

For questions, return requests, damaged-product claims, or refund inquiries, contact:

SolSnazycat
Email: info@mail.solsnazycat.ca
Address: 208-3501 Centennial Dr, Vernon, B.C. V1T 2T8, Canada